At Ottawa Easy Wheels Inc., we provide our customers with top-notch automotive repair services. As a proud TechNet shop, we offer a North America-wide warranty on both parts and labor for 2 years or 40,000 km. This commitment to quality is reflected in our policy regarding customer-provided parts, and we want to take a moment to explain why we don’t allow them.
Quality Assurance and Warranty
Our TechNet certification allows us to confidently stand behind our work. When we use parts sourced from trusted suppliers, we can guarantee their quality and reliability. Unfortunately, we cannot extend this same assurance to customer-provided parts, as we cannot verify their origin or performance. By using parts we trust, we ensure that your vehicle receives the best care possible.
Expertise in Part Selection
Automotive repair is not just about fixing what’s broken; it’s about knowing which parts will work best for your specific vehicle. Our experienced team has the expertise to select the right components tailored to your car’s make and model. This knowledge helps us avoid potential issues that could arise from using incorrect or subpar parts.
Efficiency and Reliability
When we use our own parts, we can ensure that all necessary components are on hand, allowing us to complete repairs efficiently. This reliability is crucial for both you and our business. It helps us manage our schedule effectively and reduces the likelihood of unexpected delays due to missing parts.
The Business Reality
We would be lying if we pretended that we don’t make money off the parts we sell. The fact is that for our business to thrive, we need to be profitable. Parts revenue accounts for a significant portion of our gross sales—about 40%. If we were to rely solely on labor costs without any income from parts, it would jeopardize our ability to maintain operations and ultimately put us out of business.
Our Commitment to You
We understand that cost is a concern when it comes to auto repairs but rest assured that our pricing reflects the quality of service and parts you receive. By choosing Ottawa Easy Wheels, you’re not just getting a repair; you’re investing in peace of mind backed by our TechNet certification and warranty coverage. We appreciate your understanding and trust in us as your automotive service provider. Our goal is to deliver exceptional service while ensuring that your vehicle remains safe and reliable for years to come. Thank you for choosing Ottawa Easy Wheels Inc.!